FAQs
SHIPPING
Do you ship overseas?
We provide Worldwide Shipping with tracking on all non-custom Fiber Artworks. We also offer discounts and promotions throughout the year, so keep an eye out for exclusive deals. If you haven't subscribed to our emails yet, subscribe today!
How long will it take to get my order?
Each piece is carefully crafted and made to order, with an estimated completion time of 3-4 weeks. Custom orders can take anywhere from 5-7 weeks. All orders are shipped from our studio and are all fulfilled by DHL or FedEx, a tracking number is provided with the shipping confirmation email. Orders typically arrive within 4/6 business days from the date when the order is shipped.
Do you offer tracking?
We provide Worldwide Shipping with tracking on all non-custom Fiber Artworks. Upon shipment, you will receive an email notification containing your tracking information.
PRODUCT
What is the Price for a certain item?
It depends on the size of the product. Product Price is mentioned in the description of the product, and for items without price, please email to inquire.
Can I get my product personalized?
Yes, we offer product customization. If you are interested in a commissioned piece please visit this page: https://homelandbysheeba.com/pages/commissions
What care and maintenance is required for the product?
Avoid washing the woven fiber art wall hanging. Instead, gently dust it off periodically using a clean, dry cloth to maintain its appearance.Refrain from putting any weight on the piece as the structure, incorporating wire mesh, may not be designed to support additional pressure.Keep the wall art away from direct sunlight or excessive moisture to prevent damage to the materials.
What Mounting/Hardware Instructions do you have for the customers?
Each item comes wooden framed with mounting hardware. For residential installations, standard hanging hardware is provided for ease of use. For commercial, hospitality, and public spaces, we supply security hardware to ensure safe and secure mounting. Detailed installation instructions are included with every order
Do you accept Refund/Return/Cancellation?
All sales are final.
Please note that due to the handmade and artisanal nature of our work, we do not accept returns/cancellations or exchanges on Custom Orders unless there is damage or an error with your order. If you receive a damaged or incorrect item, please contact us directly as soon as possible
OTHER
Are payments secure?
Yes, by partnering with reputable merchants, we ensure that all your payment transactions are secure. You can shop our great products with peace of mind.
Do you offer wholesale?
Yes I do offer wholesale,You can contact me through our contact page for further discussion.
Any question not covered here?
You can contact us through our contact page for any questions, not listed on this page! We will be happy to assist you.